Contact Us

How to contact us

You can contact us at 71 West Street, Sittingbourne, Kent ME10 1AN

Telephone 01795 474660

email: or use the form below to send us a message

Message Form

Complaints, problems or abuse

Got a problem or a complaint? Is one of our domain names or web sites cause offence? Please email and provide as much detail about your problem and how you would like to see it resolved. Please also include your full contact details including phone number (your details will never be shared with any other organisations or individuals). You should get a response within 24 hours.

If you are unsatisfied with the service you have received, and you have not been able to reach a resolution via our online ticketing system, you can make a formal complaint by writing to the relevant department at the following address, including your account information, and detailing the outstanding complaint.

Branded Web Sites Ltd
71 West Street
ME10 1AN

We will acknowledge your complaint within three working days, an investigation will be carried out into the issues raised and a full response will be provided within ten working days. Where the issue is particularly complex it may take longer to respond. If this is likely, we will provide information on the action which will be taken and advise when you can expect a full response.